Yes, that is true. Our team will make a fresh cut in the trunk of your Christmas tree just before delivery. The fresh cut ensures that the tree will take up water to stay hydrated. The tree should be put in fresh water as soon as possible after delivery.
It could take up to 48 hours before your tree starts to drink. If you find that your tree is not drinking after this time, try adding hot (not boiling) water to your tree stand. This will help break up any hard sap deposits that may be blocking the water intake.

Try to keep your fresh Christmas tree away from heat sources including vents and fireplaces. This will help your tree maintain its freshness.

Check the water levels in your tree stand daily. The water should always be above the base of the tree trunk.

We offer a Tree Preservative Solution that can be added to your water. This solution can extend the life of your tree and keep the needles from drying.
First, inspect the wires of your Christmas lights before adding them to your tree. Throw out any damaged strands. We recommend using low-power LED lights and make sure that your power supply source is not over taxed.